It is been a c.r.a.z.y. month!
- My Etsy shop got a slight face-lift thanks to a GREAT friend (make sure to stop by and see the new banner and uploaded images in the “About Me” section)!
- I created and gifted my first custom embroidered baby quilt!!
- I received custom orders for another baby quilt, embroidered bib and bodysuit, overnight bag and wet-bags from across the country!!
- You can follow me on Twitter, Polyvore and there’s even a fan page on Facebook!!
- I finished painting one of the last two rooms in my home that were yet to be touched since we moved in (3 years ago).
- Professional business cards were printed and are awaiting eager hands 😉 (Know someone who might like my shop? Let me know!!)
- My first raffle went splendidly; another big thanks to Talk for Me Tees.
All of those things were going on while the baby bunny decided to take my dear hubby and I on a brutal journey through sleep regression land, (Two and a half weeks of three-hour stretches being awake during the night. It was NOT fun.) and we were tying up loose ends as we prep for a cedar fence install this week.
Every time I went to the computer, there was something else that needed my immediate attention and about 5 posts have remained in the ‘draft’ stage. But, YEAY! I found a few minutes and wanted to update those that are loyal to my little blog and get out a good rant. After all; it’s a Monday.
Rant: M.I.A. business owners.
The Hubby and I decided a while ago that a fence would really improve our little one’s outdoor play- mainly by keeping her physically intact as cars use our small street as a cut through. After hosting about five different companies in my house for their full presentations- we decided on a single fence company. I am SO glad that I am done with sales people (for the time being); I thought listening to prospective furnace options was daunting: fencing is an even more complicated beast! After we picked our company, I thought that it would be a breeze waiting for our fence to arrive- after all- we didn’t need that much prep done to our open yard.
Was. I. Ever. Wrong.
The task was small; remove and grind a single side of our yard that had bushes acting as a privacy fence. The execution of said task was horribly annoying. We originally decided to have our neighbor help with the job since hauling away all the cut bushes seemed like it would be a daunting task. However, one day our other neighbor had a tree company out and were removing [a small forest of] trees. When they came by offering a quote for tree removal on our property, I entertained them out of curiosity. Their estimate was low. Really low. Lower even than if Hubby would rent a grinder himself to do the work. I thought this was a ‘no brainer’; as much as I wanted to give our hard-working neighbor the job, I could eliminate my Husband’s contribution and free up precious time on the weekend.
The tree “company” sent workers over a few hours later and started to hack on our bushes. About 2 hours later most of the bushes were mulched and the workers were packing up. It took me two trips outside to ask the workers if they were going to finish removing the bottom portions of the bushes and large branches that were still in the area. The end result wasn’t encouraging. They insisted the rest would be done later as they took breaks about every 20 minutes from hauling small pieces of the bushes into the mulcher. I even had to run outside at one point as the owner of the company reversed down our block and around the corner, heading straight for my mom’s car! He got furious at me when I asked him to stop and go around the block in the correct directions. After all; fences are expensive- I didn’t want to add body work to the bill when I would need to fix up my mom’s car.
I paid the company 75% of the bill with the understanding that the remainder of the bill would be paid upon completion of the job.
Fast forward almost 2 weeks: the bushes were still above ground, with branches on them, debris all around, stumps intact- and my attempts to call the company resulted in their full inbox and me stranded with a fence install date just a few days away.
Lesson of the rant: saving a few dollars isn’t always worth it. Hire workers that are efficient, have good recommendations, take your time seriously, and return phone calls. A company should return your phone calls in a timely fashion and or explain why there is a delay.
We ended up finally having to track the owner down in person. He made us wait 40 minutes (we think in an attempt to have us leave out of frustration) before even talking to us and then gave us a list of excuses as to why he was so busy he couldn’t return our phone calls or have anyone out to finish the job. We ended up getting some of our money back and hiring our neighbor.
(With a smile on my face) Bushes are currently being ground as we speak. And as a special thank you- the neighbor gets a plate of brownies with his cash. I appreciate follow through on jobs!
Have you ever been ripped off by a contractor/ company? What did you do as a result?
My plans are to contact the BBB this weekend. But that could all be delayed: fence will be installed Tuesday and I plan on spending the whole day outside staring at my improved yard (and watching the baby try to figure out how to escape).